跟踪您的訂單
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Ms Windows 10 Professional is a robust and secure operating system designed for business users, professionals, and advanced users who require enhanced features and control.
Windows 10 Pro is ideal for anyone who needs the extra features for professional environments, such as Remote Desktop, Group Policy Management, BitLocker, and Enterprise Mode for Internet Explorer. With a focus on performance and security, Windows 10 Pro ensures that users have a seamless experience while working on complex tasks, managing data, or connecting to remote networks.
Windows 10 Pro brings a familiar interface with the Start Menu, Taskbar, and Cortana, alongside solid performance improvements and security features. Windows 10 Pro offers support for multiple languages, and it includes Windows Defender, Windows Update for Business, and a range of powerful customization options. This version also allows you to join a domain and offers Hyper-V for virtualization, making it perfect for business and IT professionals.
1. 購買後多久會收到序號？在哪裡可以查詢？
序號會在購買後 3–5 分鐘內自動發送，請前往「我的訂單」查看並領取。
2. 如果無法啟用序號，該怎麼辦？
無法啟用序號的原因有很多，最常見的是您電腦的作業系統版本與所購買的序號類型不相容。
請先確認您使用的系統版本（如 Windows 專業版）是否符合該序號的需求。
若不符合，請聯繫我們 24 小時線上客服，我們會立即協助您更換序號。
3. 要如何申請退費或更換序號？
若您希望申請退費或更換，請聯繫我們 24 小時線上客服，並提供以下資訊：
• 訂單編號
• 相關截圖（如啟用失敗訊息、購買記錄等）
我們會盡快為您處理。
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若是銀行或信用卡付款，則依照各銀行作業時間與地區政策，約需 7–10 個工作天。
若您對退費進度有疑問，歡迎隨時聯繫我們的客服團隊。
